Course · by Gs. W. Augustin
From Walk-In to Locked In
Turn first-time clients into loyal regulars who refer their friends.
Included with membership
Members get every lesson, plus the worksheets, quizzes and certificate.
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- Duration
- 15 lessons · 1h 36m
A first-time client decides whether they're coming back before they've left your chair. This course shows you how to earn that second visit, and the tenth: the greeting, the consultation, the mirror moment, the exit, and the small things that keep people loyal and get them talking about you. Every lesson is a short narrated video with one action step you can do this week. Each module has a worksheet and a quiz, and you finish with a final quiz and a certificate. The full book is included as a bonus.
Curriculum
Module 1
The First Visit
- — The First Impression · 6 min
- — Consultation Is Key · 8 min
- — Confidence in the Cut · 6 min
- — The Mirror Moment · 7 min
Module 2
Connection
- — It’s More Than Hair · 7 min
- — The Loyalty Formula · 6 min
- — Loyalty in the Little Things · 6 min
Module 3
Beyond the Chair
- — The Exit Experience · 6 min
- — The Take-Home Routine · 7 min
- — Online Presence, Offline Power · 7 min
- — Turning Clients into Ambassadors · 6 min
Module 4
Keep & Grow
- — Conflict to Connection · 7 min
- — The Retention Blueprint · 6 min
- — Scaling Without Losing the Personal Touch · 6 min
- — The Legacy You Leave · 6 min